Journeys.com Customer Service
Journeys.com's Customer Service Help Page:
https://journeys.custhelp.com/app/askThey are facing similar issues just as you are…
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What happened: I paid for * items from yall i received two they got here fine no problem the third item i waited and waited and waited kept tracking with FedEx looking for my package because its a Christmas present for my daughter who made the honor role twice so finally i get mad and called FedEx customer service only for them to tell me i can't pick my package because something happened on y'all end at the end of the day i didn't get my kid shoes her Vans i just want her shoes please
What happened: I was trying to do something, and ran into a problem.
What happened: I wanted to change the address that my order will be delivered to because it hasn’t been processed yet.
What happened: I was trying to do something, and ran into a problem.
What happened: I was gifted Doc Martens, however they do not fit and I no longer have the receipt. Will I be able to exchange them without a problem??
What happened: Today i purchase a pair of ugg boots at the store through klarna and I was charge twice, once with the store for the whole amount of the boots and the *nd through klarna for the *st payment . I need a refund as soon as posible because I have schedule payments in my bank card .
What happened: On ******* went to Journeys Westgate Mall Sptbg..wanted Vans black Simpsons Homer and Bart...didnt have sz **.* in store so they ordered...shoes arrived Wed different kind...was not notified that they were not availiable.. gift for my Gson bday Sat * ** **..he was VERY disappointed.Spoked with Lauren * ** ** said in order for shoes to be extradited over night that they had to be ordered by **am but Journeys does not open until ** and If I did still ordered was not guarantee to be here Sat for bday.Lauren said ** gift card could be emailed in couple of days.Dont feel that gift card is enough to compensate for error.Email address and phone number was available to notify so the problem could be rectified.Very dissatisfied and unhappy gson. also that makes me unhappy.Please assist with this issue...Thanks
What are customer support channels for Journeys.com?
Journeys.com provides helpful channels like phone, help center, etc., for customers to receive support. The Journeys.com customer service team also offers social media support for quick advice and solutions.
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Phone: 888-324-6356
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Help Center: https://journeys.custhelp.com/app/ask
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Facebook: https://facebook.com/Journeys
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Twitter: https://twitter.com/Journeys
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Instagram: https://instagram.com/journeysshoes
What kind of support does Journeys.com offer?
Journeys.com offers a comprehensive range of support channels to assist their customers with their queries and concerns. These channels include phone support, social media support, forum support and self-service support. Whether you prefer to communicate through written messages or voice calls, want to discuss your issues publicly or privately, or need a quick resolution or a more detailed investigation, the Journeys.com customer support has various options to cater to your needs. You can choose the most convenient and suitable channel for you and get the assistance you need promptly and efficiently.
What is WorthEPenny's Relationship to Journeys.com?
To put it simply, WorthEPenny is an independent third-party website that is not related to Journeys.com. WorthEPenny provides free tools and resources to assist customers in reaching Journeys.com customer service more efficiently, such as the Journeys.com phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Journeys.com, as well as forums where Journeys.com customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, like Journeys.com, it is not associated with or endorsed by Journeys.com.
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