No More Waiting on Hold

Welcome to our website page dedicated to providing you with the essential information you need to contact customer service of Journeys.com via phone. Our aim is to assist you in efficiently locating the phone number of Journeys.com and address any concerns or inquiries you may have about your Journeys.com purchases. We understand that waiting on hold for extended periods to inquire about your order on Journeys.com can be frustrating, which is why we provide tips on how to efficiently and effectively communicate with a Journeys.com representative once you've reached them. By following our step-by-step guide for contacting Journeys.com customer service team, you'll be able to identify yourself and state your reason for calling in a clear and concise manner, helping the Journeys.com representative assist you more effectively. We also provide guidance on how to ask the Journeys.com representative for assistance, as well as how to follow any instructions provided by the Journeys.com representative.

With this information, you can reach out to the Journeys.com customer service via phone with confidence, knowing that you have the tools necessary to quickly and efficiently address any concerns or inquiries you may have about your Journeys.com purchases.

Journeys.com Phone Number

Toll-Free Number:

888-324-6356

Current wait: 8 mins (2m avg)

Hours: 24 hours, 7 days

Best time to call: 10:15am

Customer Service Phone Number:

  • (866) 322-9099

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Help me with my issue

Contact Journeys.com via Social Media:

They are facing similar issues just as you are…

Check out if you can find the solution you need.

What happened: My order ***********I’m wondering if I ordered the correct size. I ordered a size * in women US. Can you make sure that’s the size I got?

What happened: The problem: I wanted to know how long it takes for an application to be reviewed.

What happened: The problem: I am an employee at Journey's and I wanted to know more about how the dental insurance works

What happened: First it said FedEx changed address then it said it was delivered. I was sitting here yesterday when they said it was delivered and wasn’t. This was a birthday present. So where is my order or my money! *********

What happened: I placed an order on ***** for a pair of Levi Boots and **.** was taken off my card twice. Once for order ********** which I received my order but I was charged again on that same day for order *********** and I never received emails or anything saying I placed that order and never received a package. I need my refund please

What happened: I was sent the wrong product then spoke to unprofessionally by the chat and told that I needed to either go to the store and replace the product or wait * to * weeks for a return shipping label. My order was well over $*** and now I’m being expected to do the foot work or wait for weeks on end when I paid for my product and also the shipping I am not happy this is extremely unprofessional and I need my shoes and it’s extremely inconvenient for me to have to drive over an hour to get the correct shoes.

What happened: The problem: They shipped the wrong size of shoes that I ordered how do I return them and get refunded?

QA

How to contact Journeys.com by phone?

To contact the Journeys.com customer service by phone, you can follow these steps:

  • Look up the phone number of the Journeys.com customer service. The phone number is listed on journeys.com. Or check out the Journeys.com phone number page on WorthEPenny.

  • Dial the Journeys.com phone number 888-324-6356.

    Hours: 24 hours, 7 days

    Best time to call: 10:15am

  • Wait for an answer: Once the call is connected, wait for a Journeys.com representative to answer on the other end.

    Average wait time: 2m

  • Identify yourself and state your reason for calling the Journeys.com representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Journeys.com to help them assist you.

  • Ask for assistance: Ask the Journeys.com representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.

  • Follow any instructions given: If Journeys.com needs additional information from you or provides any instructions, follow them carefully.

  • Thank the Journeys.com representative: After you have received the assistance you need, thank the Journeys.com representative for their time and help.

QA

How to get to a real person fastest?

To get to a real person as quickly as possible when calling Journeys.com, you can follow these steps:

  • Dial the Journeys.com customer service phone number 888-324-6356, which can be found on the Journeys.com website or in your order confirmation email form Journeys.com. Or check out the Journeys.com phone number page on WorthEPenny.

  • When the automated voice prompts begin, do not press any buttons or provide any information about Journeys.com. This may trigger the automated system to provide you with pre-recorded responses and options.

  • After a few seconds of silence, the system should give you the option to speak with a live Journeys.com representative. This may be presented as an option like "speak to a representative" or "customer service".

  • Press the correct button when prompted by the automated system to speak with a Journeys.com representative.

  • If the system still doesn’t connect you to a Journeys.com representative, stay on the line without pressing any keys. Journeys.com will eventually transfer you to a live person.

  • If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Journeys.com.

  • Once you reach a live person, explain your issue and provide any relevant information about your Journeys.com order. The Journeys.com representative will work with you to resolve your issue as quickly as possible.

  • Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Journeys.com website. This may allow you to connect with a Journeys.com representative more quickly and efficiently than calling.

QA

Any tips for calling Journeys.com customer service?

When calling Journeys.com customer service, here are some best practices to ensure a smooth and efficient experience:

  • Have your Journeys.com account information ready before calling. This will help expedite your request.

  • Make sure you have a stable and quiet environment to communicate with the Journeys.com representative without any disruptions or background noise.

  • Be polite and respectful to the Journeys.com representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Journeys.com.

  • Clearly explain the issue you are facing and provide any relevant information or details that can help the Journeys.com representative address your concern.

  • If the initial Journeys.com representative is unable to resolve your issue, politely ask to speak with a supervisor from Journeys.com or escalate the issue to a higher level of authority.

  • Take notes during the call, including the Journeys.com representative’s name, the date and time of the call, and any reference numbers or case numbers provided.

  • If necessary, follow up with Journeys.com after the call to ensure that the issue has been fully resolved.

By following these best practices, you can help ensure a positive and productive experience when calling Journeys.com customer service.

QA

What can I do If I am unhappy with my call to Journeys.com?

If you are unhappy with your call to Journeys.com customer service, there are several options you can try:

  • Call again: Try calling Journeys.com customer service again and speak to a different Journeys.com representative. Sometimes a different Journeys.com representative may have a different approach to resolve your issue more effectively.

  • Escalate the issue: If you are not satisfied with the response provided by the Journeys.com representative, you can ask to speak with a supervisor from Journeys.com or escalate the issue to a higher level of authority.

  • Provide feedback: After the call, Journeys.com may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.

  • Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Journeys.com customer service through other channels, such as email or chat. You can also explore the Journeys.com Help Center, which offers articles and resources that may help you troubleshoot your issue.

  • Consider other options: If you are still not satisfied with Journeys.com service, you may want to consider other options such as returning the product you bought on Journeys.com or filing a complaint with a consumer protection agency.

QA

How do I contact Journeys.com via live chat?

No, Journeys.com hasn’t provided any live chat service currently. While live chat support is not currently available, Journeys.com offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact Journeys.com customer service by phone, or social media. Phone support is available during 24 hours, 7 days, and customers can expect a prompt response from a Journeys.com representative. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of Journeys.com.

QA

How to contact Journeys.com via social media?

You can contact Journeys.com via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Journeys.com via social media:

  • Log in to your social media account (e.g. Twitter, Facebook, Instagram).

  • Search for Journeys.com official social media accounts, which are typically verified with a blue checkmark.

  • Once you find the official account of Journeys.com, click on the "Message" or"Send Message" button.

  • Type your message and explain your issue or inquiry about Journeys.com. Be as specific and detailed as possible, and provide any relevant order information.

  • Wait for a response from the Journeys.com social media team.

Please note that the social media accounts of Journeys.com are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Journeys.com for certain issues. For urgent or complex issues, it's recommended to contact Journeys.com customer service via phone or chat for more personalized assistance.

QA

Does Journeys.com have an email? How to contact Journeys.com customer service by email?

No, Journeys.com hasn’t provided any email service currently, but customers can still contact their customer service through other channels, such as phone, or social media. Alternatively, customers can also visit journeys.com to visit its customer service website page to find answers to commonly asked questions or to use their self-service options to resolve their issue. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of Journeys.com.

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What is WorthEPenny's relationship to Journeys.com?

To put it simply, WorthEPenny is an independent third-party website that is not related to Journeys.com. WorthEPenny provides free tools and resources to assist customers in reaching Journeys.com customer service more efficiently, such as the Journeys.com phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Journeys.com, as well as forums where Journeys.com customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Journeys.com, it is not associated with or endorsed by Journeys.com.

DISCLAIMER:

Please note that WorthEPenny is not related in any way to the Journeys.com official app or the Journeys.com company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Journeys.com trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Journeys.com. All references by WorthEPenny to third-party trademarks like Journeys.com are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.

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